1. Our Commitment
Mr Syn is a skill-based fitness competition, not a casino. Even so, people can get carried away with any form of real-money play. TNAADO Labs, Inc. commits to:
- Age-gate all paid contests to 18+.
- Publish clear rules, odds of completion based on prior contests (when known), and complete-cost disclosures before entry.
- Offer deposit, entry, and session limits that you set.
- Honour self-exclusion requests promptly.
- Train our support team to recognize and respond to problem play.
- Prohibit marketing that targets vulnerable people or minors.
2. Who Should Not Play
Paid contests are not for everyone. Do not play if you:
- Are under 18 or under the age of majority where you live.
- Are in recovery from a gambling, spending, or compulsive behavior.
- Are using money you need for rent, food, medication, debt, or other essentials.
- Have a medical condition that makes competitive fitness unsafe. Clear a program with your doctor first.
3. Player Controls
From the app, under Settings → Responsible Play, you can set any of the following. They apply immediately and take at least 24 hours to increase (no waiting period to decrease or remove).
- Daily, weekly, and monthly entry-fee limits (in dollars).
- Maximum number of active paid contests at one time.
- Cooling-off periods: 24 hours, 7 days, 30 days, or 90 days with no paid contests.
- Session reminders: pop-up after 30 / 60 / 90 minutes showing time spent and net spend.
- Reality check reports: monthly email summarizing entries, wins, losses, and net position.
4. Self-Exclusion
If paid contests are becoming a problem, self-exclude. You can choose a period from 6 months up to a permanent exclusion. During exclusion we will:
- Disable paid contest entry on your account.
- Stop all marketing email, push, and in-app promotions.
- Refuse new accounts registered from the same identity or device.
- Keep the minimum records required to enforce the exclusion; see the Privacy Policy.
Self-exclude from Settings → Responsible Play, or email [email protected] with subject "Self-exclude". We act within 24 hours.
5. Signs of a Problem
Consider stepping away if you:
- Think about contests when you should be thinking about other things.
- Chase losses by entering bigger or more frequent contests.
- Hide entries or spend from family, friends, or a partner.
- Borrow money, sell items, or neglect bills to enter contests.
- Feel restless, irritable, or depressed when you cannot enter.
- Have tried to cut back and failed.
6. Help Resources
If any of the above sounds familiar, please reach out:
- National Council on Problem Gambling (US): 1-800-GAMBLER (1-800-426-2537) or ncpgambling.org.
- ConnexOntario (Ontario): 1-866-531-2600 or connexontario.ca.
- Responsible Gambling Council (Canada): responsiblegambling.org.
- Gamtalk: gamtalk.org (peer support).
- Crisis Services Canada: 1-833-456-4566 (24/7).
- 988 Suicide and Crisis Lifeline (US): call or text 988.
7. Family Concerns
If someone you care about is struggling with Mr Syn, contact [email protected] with subject "Third-party exclusion request". We will take the concern seriously and, where supported by evidence and law, apply a hold or exclusion.
8. Contact
TNAADO Labs, Inc. — Responsible Play team
[email protected]